REFUND POLICY: Refunds will be granted only in the event of physical defects of the actual magnetic tape or video cassette case, which cause the video program to be unviewable. To receive a refund: 1) state in writing what the problem encountered was, 2) enclose your phone number 3) send the tape to: Weather Sciences, LLC, Technical Center, 5109 82nd street suite 7, #1153 Lubbock, Tx 79424 Postage to be paid for by sender. A replacement tape will be sent, or refund made within 7 days of defect confirmation.